Privacy Policy

1. Introduction

This Privacy Policy explains how SequenceMail (“we,” “us,” or “our”) collects, uses, stores, and protects information when you use our services, including the SequenceMail Chrome extension, website (sequencemail.in), web application, APIs, and any related services (collectively, the “Service”).

By accessing or using the Service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described here, please do not use the Service.

2. Information We Collect

SequenceMail may collect or process the following categories of information in order to provide and operate the Service:

Account Information

• Name and email address provided during registration.

Google/Gmail Account Information

• Google account information authorized by you when connecting your Gmail account(s).
• OAuth authentication tokens required to provide connected account functionality, such as sending emails on your behalf.

Email Data

• Email content, subject lines, recipients, sender information, drafts, sent messages, and replies — only as necessary to provide the email outreach functionality you have requested and configured.

Lead Information

• Names, email addresses, job titles, company information, and profile URLs of leads you import or add to the Service.

Campaign and Sequence Information

• Sequence configurations, email templates, scheduling settings, and follow-up rules you create within the Service.

Email Engagement Data

• Information about email sends, opens, clicks, replies, bounces, and follow-up status, used to track campaign performance.

User Preferences and Settings

• Extension settings, preferences, and configuration options you set within the Service.

Technical Information

• Information necessary for security, troubleshooting, and service operation, such as error logs, browser type, and usage patterns. This information is collected to maintain reliability and diagnose issues.

3. How We Use Information

We use the information we collect to:

• Provide and operate the SequenceMail Service.
• Authenticate users and connect authorized Gmail accounts.
• Send emails and automated follow-ups as requested and configured by you.
• Manage sequences, leads, and campaigns.
• Generate AI-powered personalized email introductions when you explicitly request this feature.
• Track campaign performance and provide analytics on email engagement.
• Improve the reliability, security, and user experience of the Service.
• Provide customer support and respond to your inquiries.

4. Google API Services and Gmail Data

SequenceMail accesses Google account and Gmail data through Google APIs. The following describes how we handle this data:

• SequenceMail accesses Google account and Gmail data only after you explicitly authorize access through the Google OAuth consent flow.
• Google user data is used only to provide user-facing features that you have requested, such as sending emails from your connected Gmail account, tracking email engagement, and managing sequences.
• SequenceMail does not sell Google user data to any third party.
• SequenceMail does not use Google user data for advertising purposes.
• Access to Google user data is limited to the permissions necessary to provide the Service’s functionality.
• You can revoke Google account access at any time through your Google Account permissions settings.

5. Chrome Extension Data Usage

The SequenceMail Chrome extension uses specific browser permissions to provide its core functionality:

• Storage permission: Used to store extension settings, authentication state, preferences, and temporary application data locally in your browser.
• Side panel permission: Used to display the SequenceMail interface within Chrome’s side panel for convenient access.
• Host permissions: Used to communicate with the SequenceMail backend API and to support approved user-initiated functionality on supported websites (such as lead importing from LinkedIn).
• Website content access: Accessed only where required for user-initiated features, such as extracting lead information from a supported website when you explicitly initiate an import action.

Browser permissions are used only to provide the extension’s core functionality and are not used for purposes unrelated to the features described in this policy.

6. LinkedIn and Lead Importing

When you explicitly initiate a lead import from a supported website such as LinkedIn, SequenceMail may process publicly visible professional information required to create a lead record, including:

• Name
• Job title
• Company
• Profile URL
• Other information explicitly selected or provided by you during the import process

Lead importing is always user-initiated. SequenceMail does not continuously monitor your browsing activity or automatically scrape website content in the background. Lead data is processed only when you take an explicit action to import a lead.

7. AI-Powered Features

SequenceMail may use third-party AI services to generate personalized email introductions or other outreach content when you explicitly request this feature.

When you use an AI-powered feature, certain information may be sent to the AI provider to generate the requested content. This may include:

• Lead information such as name, job title, and company, to personalize the generated content.
• Context or instructions you provide for the generation request.

AI-generated content is created on demand at your request and is used solely to provide the feature you initiated. We recommend reviewing any AI-generated content before sending it.

8. Data Sharing and Third-Party Service Providers

SequenceMail may use trusted third-party service providers to support the operation of the Service. These may include providers for:

• Cloud infrastructure and hosting
• Authentication and identity management
• Google API integration
• AI content generation
• Email delivery and processing
• Analytics and performance monitoring
• Security and error monitoring

Information is shared with third-party service providers only when necessary to provide, secure, or maintain the Service, or to comply with legal obligations. We do not sell your personal information to third parties.

We may also disclose information if required to do so by law, regulation, legal process, or governmental request, or if we believe disclosure is necessary to protect the rights, safety, or property of SequenceMail, our users, or the public.

9. Data Storage and Security

We implement reasonable technical and organizational measures to protect the information we process. These measures include:

• HTTPS encryption for data in transit.
• Restricted access to production systems.
• Secure authentication mechanisms.
• Access controls to limit data access to authorized personnel.
• Appropriate server and database security practices.

While we take reasonable steps to protect your information, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee absolute security of your data.

10. Data Retention and Deletion

We retain your information for as long as your account is active or as needed to provide the Service. We may also retain certain information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

You may request deletion of your SequenceMail account and associated personal data by contacting us at support@sequencemail.in. Upon receiving a valid deletion request, we will process the deletion in accordance with applicable law and our internal data management procedures.

Please note that some information may be retained in backups or logs for a limited period after deletion, and certain data may be retained where required by law.

11. User Choices and Rights

You have the following choices regarding your information and use of the Service:

• Disconnect Gmail account: You can disconnect your Gmail account from SequenceMail at any time through the extension’s settings.
• Revoke Google OAuth permissions: You can revoke SequenceMail’s access to your Google account through your Google Account permissions settings.
• Stop using the extension: You can stop using or disable the Chrome extension at any time.
• Uninstall the extension: You can uninstall the SequenceMail Chrome extension through Chrome’s extension management page.
• Request access, correction, or deletion: Where applicable under your jurisdiction’s laws, you may request access to, correction of, or deletion of your personal information by contacting us at support@sequencemail.in.

12. Children’s Privacy

SequenceMail is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe a child under 13 has provided us with personal information, please contact us at support@sequencemail.in.

13. International Data Processing

Your information may be processed in countries where SequenceMail or its third-party service providers operate. These countries may have data protection laws that are different from the laws of your country of residence. By using the Service, you acknowledge that your information may be transferred to and processed in such countries, subject to applicable laws and the safeguards described in this Privacy Policy.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the Service, or applicable law. When we make changes, we will revise the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If we make material changes that significantly affect how we handle your personal information, we will make reasonable efforts to notify you, such as by posting a notice within the Service or sending you a notification.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

SequenceMail
Email: support@sequencemail.in
Website: https://sequencemail.in/